The B.C. Ombudsman is an office of the provincial legislature and is independent of government or political parties.
The Ombudsman is responsible for ensuring that the administrative practices and services of public agencies, including Crown corporations, are fair, reasonable, appropriate and equitable. B.C.'s Ombudsman is Kim Carter.
BCLC accepted all of the Ombudsman's recommendations and developed Player First, a comprehensive response to implementing a program of change in the way BCLC's lotteries are administered. Player First went beyond the recommended actions of the Ombudsman to make sure we put you, the player, first in all that we do.
