Player First Reports

 
BC Ombudsman

The B.C. Ombudsman is an office of the provincial legislature and is independent of government or political parties.

The Ombudsman is responsible for ensuring that the administrative practices and services of public agencies, including Crown corporations, are fair, reasonable, appropriate and equitable. B.C.'s Ombudsman is Kim Carter.

On May 29, 2007, the B.C. Ombudsman issued a report on BCLC's lottery business with 23 recommendations for improvements to our player protection and ticket validation procedures: Winning Fair and Square: a Report on the British Columbia Lottery Corporation’s Prize Payout Procedures (pdf).

BCLC accepted all of the Ombudsman's recommendations and developed Player First, a comprehensive response to implementing a program of change in the way BCLC's lotteries are administered. Player First went beyond the recommended actions of the Ombudsman to make sure we put you, the player, first in all that we do.

Important Links

Ombudsman Report Status Update - June 2009 (pdf)
Ombudsman Report Status Summary - June 2009 (pdf)
Ombudsman Report Status Update - Mar 2009 (pdf)
Ombudsman Report Status Summary - Mar 2009 (pdf)
Ombudsman Report Status Update - Dec 2008 (pdf)
Ombudsman Report Status Summary - Dec 2008 (pdf)
Ombudsman Report Status Update - Sept 2008 (pdf)
Ombudsman Report Status Summary - Sept 2008 (pdf)
Ombudsman Report Status Update - June 2008 (pdf)
Ombudsman Report Status Summary - June 2008 (pdf)
Ombudsman Report Status Update - April 2008 (pdf)
Ombudsman Report Status Summary - April 2008 (pdf)
Ombudsman Report Status Update - Jan 2008 (pdf)
Ombudsman Report Status Summary - Jan 2008 (pdf)
Ombudsman Report Status Update - Sept 2007 (pdf)
Ombudsman Report Status Summary - Sept 2007 (pdf)
BCLC's May 7, 2007 response to the Ombudsman’s report (pdf)
Chronology (pdf)
Ombudsman Response Appendix A (pdf)