Contact BCLC

BCLC's Corporate Offices

BCLC has two corporate offices with our Head Office located in Kamloops, BC and our Marketing & Sales Office located in Richmond, BC. Address and hours of operation as well as detailed location maps are available below.

Kamloops GET MAP

BCLC Head Office
74 West Seymour Street
Kamloops, BC V2C 1E2
Tel: (250) 828-5500
Fax: (250) 828-5631

Hours of Operation
Office: (closed on statutory holidays)
Monday-Friday: 8:00 a.m. - 5:00 p.m.

Prize Payout:
Monday to Friday: 8:30 a.m. to 4:30 p.m.
Saturdays, Sundays and statutory holidays: closed

Kamloops Office

Richmond GET MAP

BCLC Marketing & Sales Office
10760 Shellbridge Way
Richmond, BC V6X 3H1
Tel: (604) 270-0649
Fax: (604) 276-6424

Hours of Operation
Office: (closed on statutory holidays)
Monday-Friday: 8:00 a.m. - 5:00 p.m.

Prize Payout:
Monday to Friday: 8:30 a.m. to 4:30 p.m.
Saturdays: 9:00 a.m. to 4:30 p.m.
Sundays and statutory holidays: closed

Richmond Office

How to Claim a Lottery Prize at Select Casinos

You are now able to claim lottery prizes less than $10,000 at some casino locations. For more information, download an information sheet below:

Casino of the Rockies – Cranbook [517KB]
Lake City Casino Kelowna – Kelowna [515KB]
Treasure Cove Casino & Hotel – Prince George [515KB]

Consumer Services

Consumer Services is currently experiencing higher than normal call volumes. We are working hard to return your inquiry as soon as possible. Thank you for your patience.

For inquiries or concerns regarding your gaming experience please call Consumer Services in B.C. toll free at 1-866-815-0222 or complete our Player Complaint or Feedback form.

For media inquiries, visit BCLC's Media Centre.