On May 29, 2007, the B.C. Ombudsman issued a report (pdf) on BCLC's lottery business with 23 recommendations for improvements to our player protection and ticket validation procedures.
BCLC accepted all of the Ombudsman's recommendations and developed Player First: a comprehensive response to implementing all 23 of the recommendations and in many cases went even further to put you the player, first.
BCLC committed to reporting on Player First progress for two years. BCLC will continue to implement improvements to all of our systems and procedures and our player's protection and trust is our ultimate goal.
A review of retailer play and spend rates was completed by Ipsos Reid and the executive summary can be found here [91KB]. A breakdown of the retailer win rates by game from August 27, 2007 to May 17, 2009 can be found here [11KB]. The results of the retailer play and win rates research has been independently analyzed by University of British Columbia statistics professor Dr. Harry Joe. Dr. Joe concluded once again that retailer win rates were within expected statistical variations given the higher spending rates by retailers. Dr. Joe's analysis can be found here [74KB].
