On May 29, 2007, the B.C. Ombudsman issued a report (pdf) on BCLC’s lottery business with 23 recommendations for improvements to our player protection and ticket validation procedures.
BCLC accepted all of the Ombudsman's recommendations and has developed Player First: a comprehensive response to implementing all 23 recommendations and in many cases going even further to put you the player, first.
BCLC is now tracking all retailer wins $1,000 and greater.
The first annual review of retailer play and spend rates has been completed by Ipsos Reid and can be found here [44 KB]. A breakdown of the retailer win rates by game can be found here [8 KB]. The results of the retailer play and win rates research have been independently analyzed by University of British Columbia statistics professor Dr. Harry Joe,. Dr. Joe has concluded that retailer win rates are within expected statistical variations given the higher spending rates by retailers. Dr. Joe’s analysis can be found here [62 KB].
