Our prize payout offices in Richmond and Kamloops are open Monday through Fridays 8:30 a.m. to 4:30 p.m. The Richmond office is also open on Saturdays from 9:00 a.m. to 4:30 p.m. In addition, BCLC has five Regional Prize Payout Centres located throughout the province. Winners are asked to call BCLC’s Consumer Services at 1-866-815-0222 for further information on claiming prizes of $1,000 or greater.
BCLC has 35 support people in our Customer Support Centre who handle 298,000 calls and emails per year.
BCLC's knowledgable and friendly Customer Support Centre representatives handle calls and e-mails from players, the public, lottery retailers, community gaming service providers and BCLC onsite casino staff. Inquiries are on a variety of topics ranging from how to play our lottery games to game rules and regulations to registration information for our PlayNow website.
BCLC has a comprehensive call and complaint tracking system that has improved the monitoring of inquiries, including the escalation and assessment of our player's concerns.
If you have a concern about an experience you have had, please call our Lottery Complaint Centre toll-free at 1-866-601-1818, by email at feedback@bclc.com or fill in our lottery player complaint form.
In addition to sharing information with our players and the public who contact BCLC, the Customer Support Centre also provides technical assistance for all gaming equipment, network and software problems.
Questions about the security or integrity of BCLC games or services are immediately forwarded to BCLC's Corporate Security department for review and response.
