Related Links
Quick Facts 496 Million: Amount of money BCLC paid out in prizes to lottery winners last years. 145,000: Average number of winning tickets validated per day in B.C. last year. 9: Number of people who become millionaires or multi-millionaires last year from BCLC lottery games.
We Want To Hear From You

If you have comments or concerns please call toll free:

Consumer Services
1-866-815-0222

Lottery Player Complaint Centre
1-866-601-1818
consumerservices@bclc.com
Online Customer Complaint Form

 
Player First Quarterly Reports

Improving Customer Support

Our prize payout offices in Richmond and Kamloops are open Monday through Fridays 8:30 a.m. to 4:30 p.m. The Richmond office is also open on Saturdays from 9 a.m. to 4:30 p.m. In addition, BCLC has five Regional Prize Payout Centres located throughout the province. Winners are asked to call BCLC’s Consumer Services for information on claiming prizes of $1,000 or greater.

BCLC has 35 support people in our Customer Support Centre who handle 298,000 calls and emails per year.

A new call and complaint tracking system has made improvements to the monitoring of inquiries, including escalation and assessment of player concerns.

If you have a concern about an experience you have had, please call our Lottery Complaint Centre toll-free at 1-866-601-1818 or fill in our lottery player complaint form.

Customer Support Centre

The Customer Support Centre is committed to being the centre of excellence in supporting our players, public, lottery retailers and service providers.

Players and the public can access Consumer Services in British Columbia toll-free at 1 -866-815 -0222 or by email at feedback@bclc.com. As well, players can contact BCLC's Lottery Player Complaint Centre at 1-866-601-1818.

In addition to sharing information with players and public who contact BCLC, the Customer Support Centre also provides technical assistance for all gaming equipment, network and software problems.

BCLC has 35 support people in our Customer Support Centre who handle 298,000 calls and emails per year from players, public, lottery retailers, community gaming (bingo) service providers and BCLC onsite casino staff. Inquiries are on a variety of topics ranging from how to play our lottery games to game rules and regulations to registration information for our PlayNow website.

Questions about the security or integrity of BCLC games or services are immediately forwarded to BCLC's Corporate Security department for review, investigation and response.

We continue to identify leading technology that will enhance service systems and reduce response time to player suggestions and complaints.

In the past year BCLC has developed and integrated a call-tracking system that launched in April 2007. These systems have improved overall service for players, public and lottery retailers.

BCLC continues to provide lottery retailers with a high level of technical assistance and service with equipment and respond to any escalated service issues, including dispatching personnel to lottery outlets to perform maintenance on equipment as required.

Also, Customer Support Centre employees provide game information and support to retailers to maintain a consistent level of customer service at lottery retail locations across British Columbia.