BCLC is an open and transparent Crown corporation and makes many records publicly available.

If you have a question about BCLC, you can make a request for information under the Freedom of Information and Protection of Privacy Act. You'll need to make a request under the Act only if the information you're looking for isn't routinely available.

What you need to do

	Step 1: Check bclc.com Check bclc.com first for the answer to your question. You may find your answer in: Annual Reports with audited financial statements Service Plan Frequently asked Questions Where the Money Goes Play Responsibly Legal Player First Lottery, casino and Chances Gaming product information
	Step 2: Call us If you've checked bclc.com and can't find the information you need, call us toll-free in BC at 1-866-815-0222.
	Step 3: Submit a request If the information you need isn't available anywhere else, complete a Freedom of Information (FOI) request. Here's how: Complete the Information Request Form [337 KB]. Be sure to provide complete details to help identify the record you are looking for. Please request only the records you need. Fax it to our office at 250-828-5697. We can also answer questions about your request and help you define the record you are looking for. Contact us for more details.

Fees

Access to information may be subject to a fee. The first three hours spent retrieving a record are free and charges will apply for any additional time. You'll be given a fee estimate before this work begins.

Receiving the Information You Requested

In most cases you'll receive the record you requested. However, you may receive records that have text removed. Reasons for this will be provided to you.

These exceptions to disclosure are listed in the Act in Sections 12-22. For details about the Act, visit the Office of the Information and Privacy Commissioner.