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Skill & Knowledge

Learn how skill and knowledge factor into games of chance

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Finding Help

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Finding Help

If you find yourself gambling too much, or if it no longer feels like a game, there’s help if you need it.

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Rules, Regulations & Game Conditions

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Detailed Prize Claims Instructions

  • Please bring two pieces of government-issued Identification when making your claim; one must include a photo such as a driver’s license, BC Identification card, or Passport.
  • Prizes are only paid to the rightful ticket holder or group trustee.
  • Group claims $10,000 and greater require a Group Release Form.
  • Tickets purchased in lottery jurisdictions outside BC must be claimed from the address on the back of the ticket.
  • Prizes must be claimed prior to their expiry.
  • Prizes expire one year from the date on the ticket or as announced by BCLC.
  • Scratch & Win expiry dates are provided on the back of the ticket.
  • Keno prizes of greater than $1,000 may be claimed no sooner than the day after the draw.
  • Pull Tab prizes must be claimed at place of purchase on same date as purchase.
  • You must claim cash prizes, bonus prizes, and merchandise prizes in person from our BCLC Corporate Offices, or by sending the ticket to BCLC’s Kamloops office. All risks of sending tickets to BCLC remain with the player.
  • Pacific Hold’Em Poker prizes must be claimed at retail locations where the game is sold. Prizes can also be claimed at our Lotto! Signature Store, designated regional prize payout locations or either of our corporate offices.
  • Prize claims for Retailers/BCLC Employee $10,000.00 and over may not be processed the same day.
  • Please note, if you are a lottery retailer, you may claim prizes under $3,000 at a designated regional prize payout location and retailer claims of any amount can be claimed at either of our corporate offices.

Claiming prizes at Casino Locations

Claiming at a designated regional prize payout location is not available to individuals who are currently Self-Excluded or Banned from Casinos or Community Gaming Centres in BC.

Claiming prizes by Mail

Alternatively, you may claim by mailing ticket into Kamloops Prize Payout Office:

BCLC
PO Box 1080
Kamloops, BC V2C 6H2

Please completely fill out and sign the front or back of the original winning ticket (including name, address, signature on the signature line, and a day time telephone number). We also recommend that you make copies of the front and back of the ticket for your records.

You may wish to consider the different options available through Canada Post/ Courier when mailing items of value. All responsibility involved in mailing the ticket belongs with the player and not with BCLC.

If prize amount is between $1,000.01 and $9,999.99

You also must include a copy of a government issued, photo identification (ex. Driver’s License or Passport) along with the original ticket. In order to protect your privacy, BCLC recommends that when sending ID you ensure to black-out all of the identifying numbers on your government issued ID document.

We highly recommend covering any other personal information that is not required for the claiming process, including your height, weight, eye and hair colour.

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Benefiting British Columbians

Last year, more than $1billion went back into B.C. for the benefit of British Columbians.